Croatian Software Support Agent

This is a full-time, remote position supporting a global travel platform that partners with multiple online travel agencies to provide customers with diverse holiday options and booking solutions.

Role Description:

• Assisting clients with travel reservations, booking modifications, and general destination information.
• Ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades.
• Enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms.

Requirements:

• Fluency in Croatian (C1/native) and good command of English
• Previous experience in customer service, support, hospitality, or tourism is an advantage
• Strong communication and problem-solving skills
• Ability to manage calls, chat, ...