Job Description

Job title: ERP/CRM Support

Location: Elland, Halifax, HX5 9JP (Anubis House, HQ)

Hours: 37.5 hours

Working pattern: Full-time, on-site 5 days per week

Are you the kind of person who enjoys untangling system issues, spotting patterns in data and keeping users happy in a fast-paced environment? As our ERP/CRM Support you’ll be the go-to contact for queries in NetSuite and our evolving CRM landscape, owning a high volume of tickets, solving problems and keeping the system running smoothly for colleagues across the business.

How you will make an impact:

  • Keep ERP and CRM users moving by picking up, prioritising and resolving a high volume of tickets, from simple “how do I…?” questions through to more complex admin and configuration tasks.
  • Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communica...

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