CRM Support Associate

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Job Title: CRM Support Associate (Technical)
Location: Pune
Job Type: Full-Time
Experience Required: Freshers

Job Overview:

As a CRM Service and Operations Support Associate with a technical background, you will be
responsible for managing customer service tickets, ensuring seamless operations in technical support,
and maintaining efficient workflows in the CRM system. This role involves creating, distributing, and
tracking various types of service tickets while ensuring that customer service processes and operational
workflows are aligned with business goals. Your technical expertise will support customers with inquiries
related to robotics systems and help maintain a high level of service delivery.

Key Responsibilities:

● Ticket Management & Distribution:
○ Create and maintain service tickets in the CRM system (such as Salesforce, Zendesk, o...