Job Description

Description


 

Job Title: CRM Manager

Location: Madrid - España
Department: Commercial Operations

Job Summary

Gilead is seeking a CRM Manager to lead the strategy, governance, and continuous improvement of its Customer Relationship Management platform. This role is critical in enabling a data-driven, customer-centric commercial model across sales, medical, and marketing teams.

The CRM Manager will be responsible for the current Salesforce-based CRM ecosystem and will play a key role in the planned CRM platform migration scheduled for 2027, ensuring business continuity, stakeholder alignment, and successful adoption of the new solution.

Key Responsibilities

CRM Strategy & Governance

  • Own the CRM roadmap aligned with Gilead’s commercial and digital strategy.

  • Act as the global/regional CRM product owner, ensuring alignment between bu...

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