CRM & Loyalty Experience Manager

SPC Management Service Solutions, based in Paarl, is looking for a Customer Service & CRM Manager. This role is crucial for driving customer retention, loyalty, and satisfaction across all company brands. The successful candidate will oversee CRM, customer service, customer insights, and initiatives that enhance customer lifetime value. Candidates should hold a relevant diploma or degree and have at least 5 years of experience in the CRM and retail/e-commerce sectors.