CRM Implementation Manager

CRM Implementation Manager

Location: Welwyn Garden City, hybrid working with two days per week in the office

Salary: Circa £45,000

Contract: Six-month fixed-term contract

The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready.

Your role is to turn that plan into a working, measurable CRM programme.

As CRM Implementation & Journey Manager, you’ll oversee the build, testing and rollout of automated customer journeys within Zoho. You’ll coordinate across teams in order to get CRM campaign assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints.

This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation.

What you’ll be doing

You’l...