Job Description
Job Description
Position Summary:
Reporting to the Director, Digital Systems, the CRM Implementation Coordinator is responsible for configuring, customizing, and maintaining the Creatio CRM platform to meet evolving business requirements. This role combines technical skill with strong problem-solving and communication skills to ensure seamless CRM operations, user adoption, and continuous improvement.
Job Responsibilities:
Position Summary:
Reporting to the Director, Digital Systems, the CRM Implementation Coordinator is responsible for configuring, customizing, and maintaining the Creatio CRM platform to meet evolving business requirements. This role combines technical skill with strong problem-solving and communication skills to ensure seamless CRM operations, user adoption, and continuous improvement.
Job Responsibilities:
- Configure, customize, and maintain Creatio CRM based on business requirements. Implement workflows, business processes, data models, fields/objects, dashboards, and automations.
- Participate in requirement gathering, solution design, testing, and deployment.
- Execute pre- and post-implementation activities, including configuration, testing, go-live support, and documentation.
- Provide user support, troubleshooting issues, and ensure timely resolution for field users, regional directors,...
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