Job Description

Responsibilities / Tasks

  • Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360

  • Roadmaps and rollout strategies including resourcing and costs

  • Coordinate with external implementation partner

  • Enable and train the divisional and local coordinators

  • Support go-live/hot phase of a rollout

  • Link the different parties within the project

  • Future development of Service and especially / Field Service for globalCRM

  • Collect Ideas/Requests from the Users/Key Users, structure and priotize them

  • Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process

  • Vision for future Service functionalities for globalCRM

  • Governance of Service and Field Service activities for globalCRM

  • Define and develop guidelines and standa...

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