Job Description

Role: Dynamics 365 CRM Application Support Engineer

Shift: Rotational (Production Support Environment)

Experience Level: 7+ years (L2/L3 Support)

Location: Chennai, Bangalore, Hyderabad - Hybrid

Role Summary:

We are seeking a Dynamics 365 CRM Application Support Engineer to provide L2/L3 production support for a CRM-based application. The ideal candidate will have strong functional and technical knowledge of Dynamics 365 Customer Engagement and hands-on experience in troubleshooting, incident resolution, and platform support.

Key Responsibilities

  • Provide L2/L3 production support for Dynamics 365 CRM
  • Troubleshoot and resolve incidents, service requests, and integrations
  • Perform Root Cause Analysis (RCA)
  • Support CRM configurations, JavaScript customizations, and C# plugins
  • Execute SQL queries for data validation and issue analysis
  • Support P...

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