Job Description

Skill Matrix

Years of experience as BA:

Years of experience in CRM:

Years of experience in MS Dynamics:

Key Responsibilities and Skills

  • Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
  • Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
  • BA will perform analytics part
  • Understanding of Customer Journey & Processes
  • As-Is/ To-Be process mapping
  • Ability to streamline processes
  • Strong Documentation Management Experience
  • Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
  • Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
  • At least 3 to 5 years’ experience of working with a CRM sys...

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