Credit Controller

Position Overview:

The Credit Controller is responsible for managing overdue accounts through proactive customer contact, negotiation of payment arrangements, and resolution of account discrepancies to ensure timely recovery of outstanding balances. The role plays a key part in supporting the organisation's cash flow and credit risk management objectives by maintaining efficient, accurate, and customer-focused collections processes.

As this role supports offshore delivery, it requires strong English communication skills, adaptability within a global working environment, effective virtual collaboration, and the ability to work independently with minimal supervision.

Key Responsibilities

• Make outbound calls and receive inbound calls to collect overdue payments from customers in accordance with company policies and regulatory requirements.
• Negotiate and establish suitable payment arrangements while maintaining a professional and empathetic cust...