Credit Controller

We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.

Purpose of the job

As the Credit Controller you will play a key role in ensuring that we minimise customer debt and reduce any bad debt. You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.

Key Accountability & Responsibilities

• Proactively follow up on overdue accounts via telephone and email.
• Process card payments.
• Maintain accurate records of communication.
• Request write‑offs and refunds as required.
• Agree and maintain payment plans and promises to pay.
• Meet and exceed collection targets and performance KPIs.
• Liaise with external debt collection agencies where necessary.
• Suspen...