Credit Control and Collections Officer

Good experience in credit management and collections. Must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team/stakeholders while reporting to the Head department

Create procedures and policies that ensure timely payments while maintaining a high level of customer retention

Reconcile complex accounts that have been escalated from the account receivable team 

Monitor debtor balances to ensure a reduction in debtors aging

Ensure credit and collection policies and procedures are followed within the team

Liaise with customers, as well as internal personnel including the sales team