Job Description
Location & Salary
Location: Warwick CV34 5YA. Salary: Up to £21,000 depending on experience.
About the Role
Reporting directly to the Collections Manager, you will work alongside two Senior Collections Officers and a Collections Officer. You will be supporting the day‑to‑day running of the Collections department, combining customer contact, account maintenance and account administration. You will also collaborate with a range of internal teams across the Group, including Credit, Customer Service and Finance.
What You Will Do
- Contact customers by telephone and email to discuss overdue balances and agree on suitable next steps.
- Assist with managing direct debit mandates, amendments and cancellations.
- Investigate payment issues, reconcile accounts and help resolve queries and disputes.
- Raise unresolved cases and collaborate with other departments to resolve issues.
- Assist with reporting, unal...
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