Job Description
Role summary:
We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.
Responsibilities:
Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led
Help develop an environment and culture that supports the attraction and retention of quality talent
Actively participates in the PMP, developing SMART goals and objectives
Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team
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