Credit and Collection Officer

Primary Responsibilities

• Manage and collect assigned delinquent accounts, particularly those over 180 days past due and endorsed PAR accounts.
• Conduct field visits to follow up with clients, assess repayment capacity, and negotiate payment arrangements.
• Implement collection strategies in line with approved recovery plans and guidance from the AM.
• Prioritize high-risk and high-value accounts to maximize recovery efficiency.

Account Validation & Client Engagement

• Verify client identity, address, and business status through field validation and interviews.
• Confirm loan details, outstanding balances, and repayment history with clients.
• Secure written commitments or repayment agreements from clients when applicable.
• Require completion of official forms for clients unable to meet payment obligations, stating valid reasons for non-payment.
• Utilize skip-tracing techniques...