Job Description
About the Role
We are looking for an experienced Dialer Engineer / SIP Engineer who has deep expertise in setting up and scaling VoIP-based contact center solutions using Asterisk or similar technologies. The ideal candidate should have hands-on experience in building inbound and outbound dialer systems from the ground up, with a strong grasp of SIP protocol, cloud infrastructure, and telephony integration best practices.
Key Responsibilities
● Dialer Setup & Architecture
○ Design and implement scalable cloud-based inbound and outbound dialer architecture using Asterisk, Kamailio/OpenSIPS, and related tools.
○ Lead the end-to-end setup of dialer systems including IVR, predictive/auto/manual dialing modes, and queue management.
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