Creative Lead (Retail / CX)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

We’re excited to be supporting our client, a leading technology company, in redefining their physical spaces. As the Retail CX Creative Lead, you will translate high-level brand concepts into tangible, immersive shopper experiences. Your work determines how consumers interact with products in the real world—whether in a flagship brand store or a crowded partner retailer environment. You balance high-design aesthetics with the practical constraints of physical retail. You will be the expert in retail branding and marketing across key devices, products, and services, and will wor...