Job Description

Job Description

BROAD FUNCTIONS 

Manage Customer Quality with cross functional teams to meet customer expectations.  

RESPONSIBILITIES

  • Monitor product performance at customers, share the information with internal teams and call for actions when needed.
  • Coordinate the work of cross-functional team to resolve product related issues at customers.
  • Manage customer escalations and closure strategy.
  • Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues.
  • Provide lessons learned for new and sustaining product.
  • Own all end-to-end Sustaining customer issue resolution process.
  • Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed.

Qualifications

Educational Required: 

  • Bachelor or ...

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