CPS Learning Admin Junior Specialist

This role is primarily accountable in managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards.

If you are good at:

• Promptly and accurately handle training-related requests or inquiries at initial point of contract
• Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups
• Proactively take part in building a collaborative team and good client working relationships
• Deliver excellent customer experience and quality service
• Keep current with HR policies, procedures, programs, and systems related to learning and development
• Meet accuracy and service excellence SLAs and metrics
• Liase with learning academies and/or local people services to resolve employee concerns, if necessary

If you are:

• Co...