Counter Clerk - Customer service

Inside Sales Representative – Building Mechanics

Location: Laval

Summary

As an Inside Sales Representative in Laval, you will be the primary point of contact for a specialized clientele (HVAC, refrigeration). You will act as a technical advisor at the counter and over the phone, managing the full order cycle from quoting to invoicing.

Responsibilities

• Manage order taking, follow-ups, and provide in-depth technical advice to clients.
• Greet walk-in customers, identify their needs, and pick parts directly from the warehouse.
• Prepare technical quotes, handle invoicing, and process payments.
• Coordinate with suppliers for special orders.
• Use the AS400 system daily (upcoming migration to SAP).

Qualifications

• Relevant education or experience in Building Mechanics, HVAC, Sheet Metal, or Refrigeration.
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