Job Description
Overview
We are looking for an experienced COTS Technical Lead - ServiceNow to drive implementation, customization, and integration of ServiceNow platforms for global telecom clients. The role involves leading technical delivery, ensuring architectural alignment, and enabling scalable solutions across ITSM, ITOM, CSM, and related modules.
The ideal candidate will combine deep ServiceNow expertise, strong technical leadership, and an understanding of telecom BSS/OSS ecosystems to deliver impactful transformation programs.
Responsibilities
We are looking for an experienced COTS Technical Lead - ServiceNow to drive implementation, customization, and integration of ServiceNow platforms for global telecom clients. The role involves leading technical delivery, ensuring architectural alignment, and enabling scalable solutions across ITSM, ITOM, CSM, and related modules.
The ideal candidate will combine deep ServiceNow expertise, strong technical leadership, and an understanding of telecom BSS/OSS ecosystems to deliver impactful transformation programs.
Responsibilities
- Lead end-to-end design, development, and deployment of ServiceNow modules and integrations.
- Collaborate with architects, business analysts, and delivery teams to define technical solutions aligned with business needs.
- Oversee configuration, customization, and scripting using S...
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