Costa Rica Service Center Lead

The Costa Rica Service Center Lead is responsible for both definition and execution of the Costa Rica Service Center local strategy and the day-to-day leadership of call center operations in alignment with objectives for OneHUB, AbbVie’s centralized in-house customer service hub, in addition to oversight of all AbbVie Customer Service Programs in Costa Rica, and the associated business and corporate support structure of these programs. This includes full ownership of service center performance, day-to-day leadership of Complete Access operations, with direct oversight of local Advanced Access, Core Access and Savings Card (SCIT) processes (e.g., Benefits Verification, Care Coordinated Model and Patient Assistance Programs), Product Quality, Medical Information, Product Safety, and other Patient and Customer Support Programs as needed. This role additionally oversees local corporate support team, site culture and employee engagement, and the long-term viabili...