Corporate Guest Experience Coordinator

About Ukio

Ukio is a Barcelona‑based startup focused on providing fully furnished apartments for stays starting at one month, operating across Europe.

Responsibilities

• Manage the pre‑arrival journey and onboarding of guests, ensuring documentation collection, pre‑arrival checks, and coordinate check‑in logistics.
• Track and monitor security deposits, amenity basket inventory, and support invoice coordination and payment follow‑ups.
• Act as a point of coordination for key guest accounts, resolve maintenance or operational matters, and proactively identify risks that could affect guest satisfaction.
• Collaborate closely with Operations, Maintenance, Housekeeping, and Sales teams to deliver a high‑quality guest experience, monitoring work orders and service requests.
• Maintain accurate reporting, account records, and operational documentation, and identify opportunities to improve workflows and internal coordination.