Corporate Account Manager

Responsibilities

• Identify and pursue opportunities for upselling and cross‑selling additional products or services within existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and proactively address any potential issues.
• Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
• Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
• Proactively identify potential risks to customer retention and implement strategies to mitigate them.
• Gather customer feedback and insights to inform product development and ...