Job Description

  • Monitor system health and respond to incidents and alerts.
  • Troubleshoot technical issues and elevate complex problems.
  • Technical Support:
  • Provide level 1 technical support to users and customers.
  • Assist with system configurations and setups.
  • Ticket Management:
  • Handle support tickets and service requests in a timely manner.
  • Document and track incident resolutions.
  • System Monitoring:
  • Monitor system performance and conduct routine checks.
  • Identify potential issues and take preventive measures.
  • Collaborate with other technical teams to resolve issues and implement solutions.
  • Work closely with Operations & Maintenance Lead to streamline operations.
  • Suggest improvements to processes and best practices.
  • Participate in training and skill development programs.

Qualifications

  • Bachelor's or Master's degree in Comput...

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