Job Description
**Additional Information**
**Job Number** 26024565
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181
VIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20Mardavall%20Mallorca%20Resort%2C%20Carretera%20Palma-Andratx%2019%2C%20Palma%20de%20Mallorca%2C%20Baleares%2C%20Spain%2C%207181)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
+ Oversee the daily operation of the Guest Services Department.
+ Manage and monitor all guest requests, including amenities, transportation, dining reservations, maintenance issues, housekeeping requests, special arrangements, and service recovery cases.
+ Ensure timely response and resolution of all guest inquiries and concerns.
+ Act as the escalation po...
**Job Number** 26024565
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain, 7181
VIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20Mardavall%20Mallorca%20Resort%2C%20Carretera%20Palma-Andratx%2019%2C%20Palma%20de%20Mallorca%2C%20Baleares%2C%20Spain%2C%207181)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
+ Oversee the daily operation of the Guest Services Department.
+ Manage and monitor all guest requests, including amenities, transportation, dining reservations, maintenance issues, housekeeping requests, special arrangements, and service recovery cases.
+ Ensure timely response and resolution of all guest inquiries and concerns.
+ Act as the escalation po...
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