Job Description
We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.
Key Responsibilities:
HCM Support & Issue Resolution
+ Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.
+ Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including:
+ Employee record updates
+ Job changes
+ Assignment corrections
+ Work relationship issues
+ Effective-dated data discrepancies
User Requests & Case Management
+ Intake and track support requests through Oracle Help Desk
+ Ensure accurate ticket documentation, resolution notes, and knowledge base co...
Key Responsibilities:
HCM Support & Issue Resolution
+ Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.
+ Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including:
+ Employee record updates
+ Job changes
+ Assignment corrections
+ Work relationship issues
+ Effective-dated data discrepancies
User Requests & Case Management
+ Intake and track support requests through Oracle Help Desk
+ Ensure accurate ticket documentation, resolution notes, and knowledge base co...
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