Job Description

Job Description

Salesforce Administrator (m/f) for CRM domain at Airbus Helicopters (Albacete).

Responsibilities

  • Manage, drive and monitor delivery of Digital projects in the Customer Relationship Management domain.
  • Maintain stability, performance, operability of CRM solutions (Salesforce, AirbusWorld portal, technical request apps, custom web apps).
  • Act as liaison between internal teams, MSPs and users to ensure service excellence.
  • Ensure health, configuration and technical evolution of Salesforce platform.
  • Execute technical support for Salesforce Org refreshes.
  • Manage release and audit action plans.
  • Monitor licenses and manage re‑harvesting.
  • Document changes in ticketing tools (ServiceNow, Jira).
  • Resolve Level 2 incidents, create technical knowledge articles, route complex incidents to Level 3 groups.
  • Apply security updates, manage vulnerabilities, passwor...

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