Job Description

Background
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Opportunity for an IAM IT Operations and Service Manager at Airbus Helicopters (Albacete, Spain).


Responsibilities

  • Monitor scheduled jobs on IAM platforms, notifying and resolving incidents.
  • Communicate improvement, updates, and product obsolescence management to Customer Center local IT.
  • Perform ITIL-based support processes: incident, problem, change, configuration, and event management.
  • Analyze error messages, diagnose system failures, take corrective actions, and escalate to technical teams and vendors as needed.
  • Perform daily checks, troubleshooting, and propose improvement for known processes such as account lifecycle.
  • Develop and maintain scripting; create automated tasks.
  • Handle daily requests and troubleshoot Analytics Da...

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