Job Description
We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurat...
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurat...
Ready to Apply?
Take the next step in your AI career. Submit your application to Castlery today.
Submit Application