Job Description
Job Description
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Lead the team to complete Ad-hoc tasks and projects.
- Lead a Team of Rider Coordinators and/or Rider Captains.
- Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.
- Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.
- Manage rider rooster with proper allocation of shifts/breaks/off-days etc.
- Supervises rider onboarding and training schedule with Rider Trainer and RiderSupervisor.
- Inventory management and usage compliance of Rider equipment.
- Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.
- Groom rider quality (behavior, appearance, professionalism, presentational etc).
- Setting up a performance improvement pl...
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