Job Description
Job Description
Qualifications
WHAT’S ON YOUR PLATE?
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Lead a Team of Rider Coordinators and/or Rider Captains.
- Manage rider roster with proper allocation of shifts/breaks/off-days etc.
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
- Inventory management and usage compliance of Rider equipments.
- Groom rider quality (behaviour, appearance, professionalism, presentational etc).
- Setting up a performance improvement plan to improve performance of low performing riders.
- Reduce rider complaints originating from customers.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
- Audits fleet appearance & rider behaviour via on ground visits.
Qualifications
WHAT DID WE ORDER?
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