Coordinator Rider On Ground Ops

Monitor and improve Rider Performance and Compliance

Lead Rider Recruitment for the allocated zones

Lead a Team of Rider Coordinators and/or Rider Captains

Manage rider roster with proper allocation of shifts/breaks/off-days etc

Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

Inventory management and usage compliance of Rider equipments

Groom rider quality (behaviour, appearance, professionalism, presentational etc)

Setting up a performance improvement plan to improve performance of low performing riders

Reduce rider complaints originating from customers

Monitor riders performance on individual level and responsible for coaching/warning riders

Audits fleet appearance & rider behaviour via on ground visits

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