Job Description

Job Description

WHAT’S ON YOUR PLATE?

  • Monitor and improve Rider Performance and Compliance.
  • Lead Rider Recruitment for the allocated zones.
  • Lead a Team of Rider Coordinators and/or Rider Captains.
  • Manage rider roster with proper allocation of shifts/breaks/off-days etc.
  • Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
  • Inventory management and usage compliance of Rider equipments.
  • Groom rider quality (behaviour, appearance, professionalism, presentational etc).
  • Setting up a performance improvement plan to improve performance of low performing riders.
  • Reduce rider complaints originating from customers.
  • Monitor riders performance on individual level and responsible for coaching/warning riders.
  • Audits fleet appearance & rider behavior via on ground visits.

    • Qualifications

    WHAT DID WE ORDER?

  • Bac...

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