Coordinator HR Support Centre - 12 months contract

The Human Resources Operations Coordinator is responsible for delivering exceptional service to CN employees and leaders. The role operates in a high-volume contact centre environment with a focus on service delivery excellence as well as responding to customer inquiries related to policies, programs and processes covering a wide spectrum of Human Resources (HR) topics. The role is accountable for ensuring employee data integrity, entering master data changes and completing all management staffing actions across CN. Moreover, the incumbent provides support to HR Centers of Excellence by completing tasks such as employee record requests.

Main Responsibilities

Employee Master Data

· Responsible for all management staff actions
· Responsible for providing guidance on unionized staffing actions
· Act as a super user for data maintenance
· Participate in establishing and optimizing processes, procedures, and standards
· Ensure st...