Coordinator Groups

**Why us?**
You Belong Here
**Job Overview**
To assist the hotel in maintaining and coordinating group reservations.
**Responsibilities**
+ Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
+ Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
+ Ensure accurate billing set-up for prompt and accurate processing. Identify, block and process staff and VIP and comp room reservations with each group.
+ Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
+ Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager.
+ Monitor group pick up, cut-off dates, rate ...