Coordinator Customer Service Transcription Services

The salary range for this position is CAD $38.88/Hr. - CAD $55.89/Hr. The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required.

Reporting to the Regional Service Manager, the Coordinator, Customer Service is responsible for being a liaison/resource/contact person for customers and vendors in resolving customer's operational and administrative problems and resolving vendor performance/service. Facilitates dialogue and meetings between end-users and vendors to discuss operational changes and issues. Mediates conflicts as required. Implements tools to measure customer satisfaction. Promotes awareness of the service and Health Information Management (HIM). Provides continuing education to physicians and other clinical users on dictation practice and ...