Job Description

Responsibilities

  • Develop knowledge and understanding of specific Client Service functions 
  • Gain an overall understanding of Order Fulfillment / Client Onboarding
  • Develop knowledge and understanding of Accurate products 
  • Process assigned work, independently, consistently, and accurately 
  • Follow and help enhance client service and onboarding documentation
  • Follow work/break/lunch schedule 
  • Develop understanding of background screening regulations and requirements in Australia including ACIC, AS 4811:2022
  • Respond to client and candidate inquiries via phone, email, and chat queues in a professional, timely and efficient manner.
  • Guide candidates through the screening process, answering questions and providing necessary documentation and support.
  • Assist clients with submitting and managing background screening requests.
  • Troubleshoot and resolve issues related to background checks, system ...

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