Coordinator, Client Experience

Summary of responsibilities:

The Coordinator, Client Experience is responsible for supporting and coordinating timely and accurate information on CATSA’s procedures to the travelling public regarding enquiries, complaints, and claims. For enquiries, the incumbent ensures procedures are understood prior to the pre-board screening experience. Post-travel, the incumbent attempts to resolve any claims or complaints through a fair, responsive, and complete review that includes liaising with internal and external stakeholders. Administratively, the incumbent oversees claims processing and complaint resolution, including verbal and written interaction with passengers. The Coordinator, Client Experience performs all other duties and responsibilities related to the position as required.

What you need to succeed

To qualify for the position, you must have: