Coord, Operations Admin

Under direct supervision this position is responsible for the tracking and reporting of attendance for RCCL contact center employees. The Operations Admin Coordinator will be working closely with the workforce planning and leadership team as well as payroll and HR to ensure that our 1,800 contact center employees situated in both North America and the Philippines are following the organization’s different attendance policies by tracking schedules after they have been worked. Employees are individually tracked by gathering information using a computerized system. The data captured is then entered into the employee’s record databases. Infractions that are not in line with the attendance policy are reported to the leadership team. General knowledge of the organization by brand and department will be required. This includes the comprehension of departmental procedures and differences in scheduling, adherence and time off requirements that must be implemented and m...