Job Description
We are seeking a highly experienced Conversion Desk Manager to lead and scale a high-performing conversion operation within a regulated environment.
This role will initially manage a team of 10 conversion agents, with a clear and aggressive growth plan to 75 agents in a short timeframe. The position requires a senior leader with proven conversion expertise, strong people management skills, and the ability to operate confidently with international stakeholders.
Requirements
Lead, manage, and rapidly scale a large conversion desk
Drive sales performance with a strong focus on conversion rates and closing quality
Implement structure, KPIs, and performance monitoring across the team
Work closely with ove...
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