Job Description

A leading service provider in the Philippines is seeking a results-driven Training Lead/Conversion Manager to oversee their outbound telemarketing performance. The role involves delivering onboarding and ongoing training, conducting role-plays and coaching, and managing conversion KPIs effectively. The ideal candidate has 5–10+ years of experience in telemarketing operations and proven skills in agent training and coaching. Experience with BPO operations and a background in financial services or high-ticket sales is preferred.
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