Conversational Quality Analyst

About The Role
Hello Patient is seeking a Conversational Quality Analyst to ensure Mia—our AI assistant for medical practices—performs reliably and safely before going live with customers. Mia supports voice, text, and chat communications by answering patient calls, scheduling appointments, handling prescription refill workflows, managing referrals, and routing urgent issues—so front desk teams can focus on patients in front of them instead of being tied to the phone.

In this role, you'll review high-volume simulated conversations to uncover failure modes, define clear evaluation rules that describe what good looks like, and maintain those rules as workflows, customers, and product behavior evolve.

This position is a critical quality gate and the last line of defense before launch—your judgment helps determine whether issues are caught pre-release or discovered by customers in production. Your work directly impacts patient experience, customer trust, and operational...