Conversational Architect

As a ConversationalArchitect, you will be providing support to various stakeholder groups, implementing new automated experiences for our customers while driving value for our business through improvements in our Voice (IVR) and Chat Bots. You will also work closely with our Product Owners and our stakeholders to identify new innovative solutions that optimize existing functionality and drive operational efficiencies. Collectively, the passion and energy we have will enable us to transform highly complex technologies into great automated experiences for our team members, internal and external customers.

Here’s how

• Providing an outside-in view to help the team evolve.
• Demonstrate a passion to learn quickly and adapt to new technologies.
• Approach design problems with a user-centered design methodology.
• Discover and analyze business requirements, being the advocate for the customer while also understanding existing technology capabilit...