Conversational AI Programmer

Role Overview
Build conversational chat and voice flows for Bell Canada brands (Lucky, Virgin and Bell). Conversational AI Programmer will use Google Dialog flow CX to perform their programming, following pre-approved flow designs. The Conversational AI Programmer will assist with defect analysis and timely resolution.

Specific Duties And Responsibilities

• Manage tasks in JIRA and adhere to deadlines.
• Review design flows from Conversational Designers and collaborate to understand their requirements and objectives for the conversational experience.
• Program and revise conversational agents using Google Dialogflow CX, leveraging its features and capabilities to create natural and intuitive interactions.
• Conduct thorough testing of conversational experiences to identify and address issues related to dialogue flow, intent recognition, entity extraction, and system integrations.
• Monitor the performance of the conversational interfac...