Conversational AI Manager

Job Description

Conversational AI Manager (Service Design Focus) – Accenture Australia

Role Overview

Accenture Australia is seeking a Conversational AI Manager with strong Service Design leadership to shape, lead, and deliver intelligent, human‑centred service experiences for our clients. This role sits at the intersection of design, AI, and business transformation, with accountability for end‑to‑end delivery, client outcomes, and team leadership.

As a Manager, you will lead multidisciplinary teams to design and implement conversational AI‑enabled services across multiple touchpoints. You will translate customer and business insights into scalable service strategies, guide complex client engagements, and ensure high‑quality delivery that meets both experience and commercial objectives.

This role is ideal for someone who combines deep service design capability with emerging AI expertise and enjoys mentoring ot...