Controlling Operations GBU Service Manager - SK/ANZ

Job Title: Controlling Operations GBU Service Manager - SK/ANZ

Location: Barangaroo, Sydney, Australia

Job Type: Fixed-Term (12 Months)

Job Summary:

The South Korea / ANZ (MCO) GBU Service Management (SM) position is part of the MCO/Region FinOps leadership team and the country Finance SLT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. The GBU SM oversees compliance towards Finance Operations service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target end state and will be monitoring for service quality. Beside oversight of Quality assurance, customer relationship management ...