Control Room Operator

Job Specification Position:Control Room Operator Department:Ambulance Service Location:Leixlip, Co. Kildare Reports to:Control Room Manager Role Overview The Control Room Operator plays a critical role in the efficient and safe coordination of ambulance services. Responsible for managing patient transfer, dispatching vehicles, and liaising with healthcare professionals, this role ensures timely and effective service delivery in line with Lifeline Ambulance Services commitment to excellence. Key Responsibilities Call Handling: Answer calls promptly and professionally. Record accurate information, including patient details, location, and inputting into database. Prioritize calls based on operational requirements. Dispatching: Allocate appropriate vehicles and crews based on call requirements. Monitor vehicle locations and availability using real-time GPS and dispatch systems. Provide accurate and timely updates to crews en route. Coordination and Communication: Act as the central communi...