Control Room Operator

Key Responsibilities:
- Serve as the first point of contact during emergencies and incidents.
- Notify relevant internal stakeholders and escalate emergencies as required.
- Create and manage WhatsApp communication groups for incidents and operations.
- Maintain continuous communication with all operational sites.
- Coordinate, monitor, and record communication with drivers, technicians, and site personnel.
- Provide regular updates to customers and company staff regarding ongoing incidents.
- Complete and submit call-out reports for every incident to the Operations Department.
- Dispatch response teams and ensure response times are met.
- Track and document the location and movement of company assets.
- Monitor vehicle usage during operational and after-hours periods.
- Monitor staff attendance and working hours for response personnel.
- Ensure vehicle tracking systems are operational at all time...